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Return&Exchange

Return Policy

Within 30* days from the invoice date, you can return unwanted product(s) for a full refund, exchange, or replacement. After 30 days, you can return the product(s) only for replacement due to a technical defect (excluding normal wear and tear) if your warranty has not expired. The length of the warranty depends on a product type and is stated in the product description section of our website.

To initiate return processing, you must email us first. We will email you an RMA number together with the return instructions within 24 hours of your request. Please note that we do not accept returns without RMA or returns which are incomplete or incorrect as the RMA describes.

After receiving your RMA number, please pack the unwanted item(s) well and include supporting materials such as a copy of the invoice and any other documentation or information that may help to speed up the return. Please mail your items to the address sent to you together with the RMA number.

Please note that a customer assumes all costs of original shipping and shipping back to us unless the return is caused by us mistakenly sending the customer wrong item(s) with the original shipment, in which case we assume the cost. We will cover the cost of shipping the replacement back to the customer. All replacement products are shipped with the standard delivery unless a rush delivery is requested with the original order. Please note, if a customer cancels his/her order after it is shipped out or on delivery, we will not refund the shipping cost that is already spent.

Once the merchandise is received and inspected, we will issue a refund. Refunds are issued to the original form of payment (credit card, PayPal, etc.). The shipping charges are deducted from the refund unless the return is the result of an error by BestBatt.com.

Please note that, after the refund is posted, it may take a few business days for your bank to process the transaction before it is displayed on your account.

NOTE: In many cases, returned products are not defective but rather improperly used. Before you submit a RMA request, please take a look at our Knowledge Base, which contains answers to many frequently asked questions and possible issues that could be simply resolved. The Knowledge Base is published by our experienced service staff and professional technicians.

Satisfaction Guaranteed

Your satisfaction is guaranteed! We strive to earn our customers' respect, repeat business, and referrals. If you are a returning customer, welcome back. If you're new to BestBatt.com, please give us a try. We won't disappoint you. A sincere and heartfelt thank you to all of our current and future customers! We truly appreciate the opportunity to be your power solution provider.

Money Back Guarantee

We are so certain that you will be completely satisfied with our quality products that we offer a 30-day unconditional money back guarantee. Simply try our products for up to 30* days after the date of purchase. If you are not satisfied for any reason, whether the product is defective, seems defective, or you change your mind and simply do not like it, you are welcome to send it back to us for an exchange OR a complete refund. No returns for credit after the time limit will be accepted. This time limit does not offset in any way the warranty of the products.

Limited Warranty

All products come with a warranty against manufacturer defect or failure for a period from one to three years, depending on a product type. The length of the warranty is stated in the product description. This warranty starts at the day of purchase and covers a free replacement of the product. Warranty is void if mishandling, improper use, or defacing of the product that would normally void manufacturer's warranty has occurred. Products damaged due to improper or inadequate packaging when returned for RMA purposes are not granted warranty coverage. BestBatt.com is not responsible for any damage to other parts or personal or property injury as a result of using any of our products or as a result of defective products.